Privacy notice – customer data

YMCA Wellington process personal data relating to people that we support either in accommodation or in the community. We do this to comply with housing law, contract compliance and to ensure that we can provide the right service to each customer. Information may be held on paper or electronically.

The personal data we process may include, but may not be limited to, the following:

data relating to your identity (including name, data of birth, gender, photographs, National Insurance Number, immigration status, marital status, dependants),

  • background information (Gateway referral, assessment form, housing history, criminal records check (for vetting purposes, where permissible and in accordance with applicable law),
  • contact details (business and home address, telephone numbers, email addresses, emergency contact details),
  • personal details (medical details, financial status, records of support meetings, phone conversations, text messages)
  • housing details (tenancy agreement, warnings, health and safety checks of the property, utility providers)
  • financial information (bank details, Department for Work and Pensions benefit status, rent arrears, personal contribution arrears),
  • IT information – information related to your access to our systems including tenant wifi and shared computer (login details, IP addresses, log files, access/times/duration of use, location).

The collection of this information will benefit us by:

  • improving the management of customer data across the business,
  • enabling development of a comprehensive picture of the our customer base and how we support you
  • informing the development of housing and support policies
  • allowing better allocations and support planning
  • ensuring compliance with our policies and procedures and our legal obligations including safeguarding
  • enabling monitoring of selected protected characteristics.

We will not share information about you with third parties without your consent unless the law allows or requires us to do so.

  • Under the data protection legislation you have the right to:
  • object to processing of personal data that is likely to cause, or is causing, damage or distress,
  • prevent processing for the purpose of direct marketing,
  • object to decisions being taken by automated means,
  • in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed,
  • claim compensation for damages caused by a breach of the data protection legislation.

If you would like to find out more about how we use your personal data, or if you want to see a copy of the information about you that we hold, please contact the Operations Manager.

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office at